The Amdocs CRM solutions provide organizations with a unified view of its customers and helps integrate applications across the enterprise. In 2001, Amdocs bought the Clarify CRM system from Nortel Networks.
#CLARIFY CRM TOOL SOFTWARE#
However, for medium-sized companies looking for the core competencies of CRM software with the advantages of comprehensive data integration, SAP Business One is not only an alternative, but perhaps even the better one.Amdocs CRM Users Email List Updated Amdocs CRM Users mailing Address list There are certainly many classic CRM software packages that offer more and more detailed functions in the area of customer relationship management. Costly integration projects to bring CRM and ERP into communication are no longer necessary. And that pays off several times over, also in terms of costs. All data is available to get a complete view of the customer, from acquisition to dunning, from order to delivery, from service to invoice.
The advantages of integration lie in the content that does not normally appear in "purebred" CRM packages. There are also several apps for mobile integration: From SAP and other providers. In order to make access via the Internet possible, there is now the extension WEB CRM ONE which even comes with additional functions such as a Google Maps integration. If you now include the numerous add-ons, the picture becomes even more complete: AddOns Planning, controlling and evaluating campaigns is also possible with SAP Business One. Complaint managementĪ separate service module stores the data on all service cases, their history and resolution. Sales opportunities or chancesĪn integrated opportunity management system keeps all data on sales opportunities and their evaluability ready for the sales department. Telephone calls, letters, faxes, e-mails, etc. With activity management, the complete customer history is recorded.
#CLARIFY CRM TOOL GENERATOR#
All kinds of selections can be made using the query generator and wizards.įields for any kind of data can be easily created by the user, if they do not already exist. Freely definable customer groups can be created and any additional type of categorisation can be defined. There you can distinguish between customer, interested party and supplier. SAP Business One map: The address managementīusiness One holds the addresses in the Business Partner module. And in fact, most of the requirements that CRM software has to meet can be met in a CRM module. However, a closer look reveals many menu items that should not be missing in any CRM software.
SAP Business One does not initially have a CRM module. However, one thing must not be forgotten: The possibility to collect this data is there, but you have to collect it yourself. For example, you can find out that the purchasing manager of customer A is in the same golf club as the managing director of customer B and that customer C is a supplier of A and B, but prefers to go to the football match rather than to the golf course. Now, in "large" CRM systems there are much more extensive possibilities to collect data than the bare sales figures and business transactions. This includes orders, invoices, offers, complaints, service cases, etc. A CRM software that is supposed to keep all relevant customer data available also needs the data that is typically stored in the ERP. If you look at this background, however, you can deduce one fact: An ERP system can do without data from a CRM, but the reverse is not true. This is where one often encounters the first misunderstanding: CRM is often seen purely as a tool for customer acquisition. CRM software - More than tools for acquisition The original goal is therefore to get to know the customer as precisely as possible in order to be able to serve and bind him in a targeted manner. It is interesting to note that we are talking about the customer here and not the Interested parties. It methodically works on the relationship with the customer. At the same time, prospective customers often ask for CRM software, but on closer inspection, it is ERP -solutions are.įirst of all, the term is self-explanatory if you look at the German translation: Customer relationship management.
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